Client Legal Remedies

The Complaints Committee on Transactions with Financial Firms

Customers can refer their dispute to the Icelandic Complaints Committee on Transactions with Financial Firms.

An appeals form needs to be filled out and submitted by email to [email protected]. The appeals form can be obtained on the website. Further information on the Committee, the appeals fee, information on who can complain to the Committee, etc. is available on the website, www.nefndir.is 

Courts of Law

Parties can refer their disputes to the courts of law given that the dispute has not been exempted from the jurisdiction of courts of law by laws or contracts.

The Financial Supervisory Authority’s Consumer Service

The Financial Supervisory Authority operates an information and guidance service for customers of parties subject to supervision. For further information on the Financial Supervisory Authority’s Consumer Service, see www.fme.is. Please note the European’s Bank Authority (EBA) guidelines on consumers rights.

The Consumer Agency

The Consumer Agency is a government agency which is entrusted with the enforcement of various acts of law relating to consumer protection. The Consumer Agency’s website includes information on the circumstances and manner in which consumers can approach the Agency for assistance if they believe their rights have been violated. See www.neytendastofa.is 

Data Protection Officer

Data subjects can contact Rapyd Europe’s Data Protection Officer with regard to all issues related to processing of their personal data and to the exercise of their rights under the Icelandic Act on Data Protection and the Processing of Personal Data, implementing the General Data Protection Regulation (EU) 2016/679, by sending an e-mail to privacy@rapyd.net 

Data Protection Authority

The Icelandic Data Protection Authority monitors and enforces the application of the Icelandic Act on Data Protection and the Processing of Personal Data and handles complaints lodged by a data subject. See www.personuvernd.is